6 ways to improve your contact center’s efficiency and performance The lifeblood of any contact center is voice interactions between customers and the company. 1. Automated quality assurance (QA) QA is one of the most time-consuming operations, and only 1–3% of calls are being monitored in most call centers. Speech analytics enables businesses to monitor, transcribe, categorize, tag, and score…

What to do when your startup isn’t deep enough for deep-tech VCs and frighteningly deep for SaaS Venture Investors? — Spoiler — nothing, if you have the balls to do what you do and stick to your own vision. We were lucky, after hard work on our own Automatic Speech Recognition and Natural Language Processing ML/DL over the previous year, we still did good networking and closed the tiny pre-seed…

Usually, enterprises choose complicated ways to tackle difficult tasks. While there are easy steps to get fantastic results incredibly fast and light on costs. 1. Detect and flag conversations that are too long Using speech analytics, you can automatically process thousands of calls by setting parameters, and find out which ones require troubleshooting, as well as which ones can…

How speech analytics technologies are changing our daily life and the entire banking industry The pandemic and resulting global crisis have brought about unprecedented changes in the reality we are familiar with. Over the course of just a few months, people’s lives, habits and preferences drastically changed. …